Return and Refund policy

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. If you receive a defective item, please contact us at sugarknocker@gmail.com with details of the product and the defect. You can send back the item you consider defective to: Krishma, Kalaghatgi Road, Saraswatpur, Dharwad – 580002 KARNATAKA

We will completely examine the receipt of the returned product, and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase amount, using the original method of payment.

Return and Refund Conditions

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by Sugar Knocker (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our shipping place.

The order may get cancelled before shipment due to any of the following reasons:

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • The order could not be shipped within the specified timeline.
  • On customers request.
  • The shipping address is not serviceable.
  • Any other reason beyond the control of Sugar Knocker.