We're Here to Help
Track an order, find a quick answer in our guides, or send our support team a request.
Track Your Order
Already placed an order? Check where your parcel is and when it is due to arrive.
Track Your OrderSelf Help Guides
Step-by-step guides and answers to common questions - often the fastest way to get unstuck.
Browse Self Help GuidesSugar Knocker products are dietary supplements, not medicines, and do not replace prescribed medication. In a medical emergency, contact your doctor or local emergency services - not this form.
Walk-In Support
Common questions
When can I reach you, and how fast will you reply?
Our support team is available Monday–Saturday, 9 am–6 pm IST. WhatsApp (9741681090) or a call to 8105784545 is usually the quickest; you can also email care@knockdiabetes.com.
How do I book the FREE consultation?
Yes. We offer a FREE 30-minute call with Dr Aniket Banvi, BNYS, our Chief Medical Officer. Book it through our booking page, or reach us on WhatsApp at 9741681090 or by phone at 8105784545 (Monday–Saturday, 9 am–6 pm IST).
Who do I call about my order or tracking?
For shipment and tracking questions call our logistics team at 9945295803, or email care@knockdiabetes.com with your order number. For anything else, call 8105784545.
How do I return or exchange an order?
Money-Back Guarantee: sealed, unused bottles can be returned within 3 months of your order date. Email care@knockdiabetes.com or call 8105784545 with your order ID or invoice and bank details, then ship the sealed bottles to our Dharwad office (return shipping is paid by you). We refund the price paid for the returned bottles, less the GST charged on the order, to your bank account within 7 working days of receiving them.
Items damaged or tampered with in shipping: escalate within 3 days of delivery with photographs of the delivery (the sooner, the faster the resolution). Expired or wrong items: contact us within 30 days of delivery with photos or a short video. We replace or refund them at no cost. Opened or used bottles are not eligible. Full details: Return & Refund Policy.
Can I visit you in person?
Our address is Sushrut Ayurved Industries, Krishma Building, Kalghatgi–Yellapur Rd, Rajatagiri, Saraswatpur, Dharwad, Karnataka – 580002. The map and walk-in details are on this page.