Track Your Order
Enter your order or AWB number below to see where your parcel is and when it is due to arrive.
Can't Find Your Order?
Tracking details usually appear within 24 hours of dispatch. If your order still shows no update, our team will look into it.
Or email care@knockdiabetes.com
Order and delivery questions
Where do I find my tracking number?
Once your order is dispatched we send an email and/or SMS with your AWB (tracking) number and a link to the courier's tracking page. You will also get SMS alerts when it is dispatched, out for delivery and delivered.
I have not received a tracking number yet. Why?
Orders placed before 12 noon IST (Mon–Sat) are usually dispatched the same or the next business day. Orders placed after 12 noon, on Sundays or on public holidays are processed on the next business day. You will get your tracking details as soon as it ships.
How long will delivery take?
Orders placed before 12 noon IST (Mon–Sat) are usually dispatched the same or the next business day. After dispatch, delivery typically takes 2–4 business days to metro cities, 4–6 to Tier 2 and Tier 3 cities and 5–8 to remote areas. We currently ship only within India, and you will get an email/SMS with a tracking (AWB) number once your order ships.
My order has not arrived within the estimated time. What now?
Delivery can be delayed by weather, public holidays, courier disruptions or an incomplete address. Please call our logistics team at 9945295803 or email care@knockdiabetes.com with your order number and we will look into it promptly.
I missed the delivery. Can it be rescheduled?
Yes. Call 9945295803 to reschedule. The courier usually attempts delivery twice before the parcel returns to us, and for Cash on Delivery orders please keep the balance amount (after the ₹199 paid online) ready.
My order arrived damaged or wrong. What should I do?
Do not open or use the product. Take photos or a short unboxing video showing the issue and the packaging, and escalate it to us within 3 days of delivery with the photographs. The sooner you contact us, the faster we can resolve it. We will arrange a replacement or refund at no charge to you.