Customer Service
Return & Refund Policy
We stand behind the quality of every Sugar Knocker product. Sealed, unused bottles are covered by our Money-Back Guarantee, and damaged, wrong or expired items are replaced or refunded.
Money-Back Guarantee (Sealed, Unused Bottles)
Who and what it covers
- All Sugar Knocker capsules and Herbal Tea bought on knockdiabetes.com, including Buy 2 Get 1 FREE packs.
- Only bottles and packs that are sealed and unused, with the original seal and label intact. Opened or used bottles are not covered.
- Complete Metabolic Care Kit: the sealed, unused product bottles and packs in the kit are covered. Consultations, the diet chart and club access already provided are services and are not refundable.
How to claim
- Within 3 months of your order date, email care@knockdiabetes.com or call 8105784545 with your order ID or invoice, the number of sealed bottles you are returning, and the bank account details (account holder name, account number and IFSC) for the refund.
- Ship the sealed bottles to our office: Sushrut Ayurved Industries, Krishma Building, Kalghatgi–Yellapur Rd, Rajatagiri, Saraswatpur, Dharwad, Karnataka – 580002. Return shipping is paid by the customer. Please pack the bottles securely and include your order ID or invoice in the parcel.
- We check that every bottle is sealed and unused when it arrives.
- Approved refunds are paid by bank transfer (NEFT/IMPS) to the account you provide, within 7 working days of receiving the bottles.
How the refund is calculated
Refund = price paid for the returned sealed bottles − the GST charged on the order (shown on your invoice). For Buy 2 Get 1 FREE packs, each bottle is valued at the pack price divided by 3. GST and the original shipping charge are not refundable.
The Money-Back Guarantee is in addition to our 30-day protection for damaged, wrong or expired items described below, which are replaced or refunded in full at no cost to you.
Return Window
After 30 days from delivery, we are unable to process these returns or refunds except under the Money-Back Guarantee, where required by applicable law or in the case of a manufacturing defect discovered later.
What Is Eligible for Return
- Products received in a damaged, broken, or tampered condition (packaging or seal broken on arrival).
- Products that are expired at the time of delivery.
- Wrong product sent - you received a different item than what you ordered.
- Products with a verifiable manufacturing defect (e.g., foreign material, unusual colour or odour).
- Sealed, unused bottles returned for any reason within 3 months of the order date, under our Money-Back Guarantee.
What Is Not Eligible for Return
- Damage, defect or wrong-item claims raised after 30 days of delivery, and Money-Back Guarantee claims raised more than 3 months after the order date.
- Products that have been opened and used (beyond a reasonable trial for defect claims).
- Products damaged due to improper storage or use by the customer.
- Returns based solely on change of mind after the seal is broken.
- Free gifts and samples. Bottles from Buy 2 Get 1 FREE packs are covered by the Money-Back Guarantee at the pack price divided by 3.
- COD orders where the customer refused delivery without a valid reason.
How to Return
For a Money-Back Guarantee claim on sealed, unused bottles, follow the steps in the Money-Back Guarantee section. For damaged, wrong, expired or defective items:
- Contact us within 30 days of delivery at care@knockdiabetes.com or 8105784545.
- Provide your order number, the product name, the reason for return, and - for damage or defect claims - clear photographs or a short video showing the issue.
- Our support team will review your request and respond within 1–2 business days with approval or clarifying questions.
- Once approved, we will arrange a reverse pickup from your address at no cost to you, or provide a prepaid return label.
- Pack the product securely in its original packaging where possible. Include the order invoice inside the parcel.
Do not ship items back without obtaining return approval first - unapproved returns cannot be processed.
Refund Process
Once we receive and inspect the returned item(s), we will notify you of the outcome.
- Approved refunds for damaged, wrong, expired or defective items are processed within 5–7 business days of inspection.
- Money-Back Guarantee refunds are paid by bank transfer to the account you provide within 7 working days of receiving the sealed bottles, less the GST charged on the order.
- Refunds are returned to the original payment method (credit/debit card, UPI, net banking).
- COD orders are refunded via bank transfer (NEFT/IMPS). Please provide your bank account details when raising the request.
- Depending on your bank, credit may take an additional 3–5 business days to appear on your statement.
Exchange Policy
We offer exchanges for the same or equivalent product where the return is approved due to damage, defect, or a wrong item being sent. Exchanges are subject to stock availability.
If the replacement product is unavailable, we will process a full refund instead.
Damaged or Wrong Items
If your order arrives damaged, tampered with, or contains a wrong product:
- Do not open or use the product.
- Take photographs or record a short unboxing video clearly showing the issue and packaging.
- Contact us within 48 hours of delivery for fastest resolution.
We will arrange a replacement or refund at no charge to you.
Contact Us
To raise a return or refund request, or for any related queries:
- Email: care@knockdiabetes.com
- Customer Support: 8105784545
- Logistics / Shipment: 9945295803
- Address: Sushrut Ayurved Industries, Krishma Building, Kalghatgi–Yellapur Rd, Rajatagiri,, Saraswatpur, Dharwad, Karnataka – 580002
Our support team is available Monday–Saturday, 9 am – 6 pm IST.