Privacy Policy

Information We Collect

We collect information you provide directly, information gathered automatically when you use our site, and information from third-party services.

Information You Provide

• Order details: name, shipping address, billing address, phone number, and email address when you place an order.
• Account information: username and password if you create an account on our Shopify store.
• Communications: messages, queries, or consultation requests sent to our support or medical team.
• Reviews & feedback: ratings and comments you submit on our products.

Information Collected Automatically

• IP address, browser type, operating system, referring URLs, and pages viewed.
• Device identifiers and session data via cookies and similar technologies.
• Purchase history and browsing behaviour on our store.

Information from Third Parties

• Payment processors (Razorpay, PayU) return transaction status; we do not store card numbers or CVV data.
• Logistics partners (Delhivery, Shiprocket) share shipment status linked to your order.
• Analytics providers (Google Analytics) share aggregated usage data.

How We Use It

We use the information collected to:

• Process, fulfil, and communicate about your orders.
• Provide customer support and respond to enquiries.
• Send order confirmations, shipping updates, and invoices.
• Send marketing emails and SMS - only with your explicit consent. You may opt out at any time.
• Personalise your browsing experience and recommend relevant products.
• Improve our website, products, and services based on analytics.
• Detect and prevent fraud or abuse.
• Comply with applicable laws, including GST and consumer-protection regulations in India.

Sharing & Disclosure

We share your information only in the following circumstances:

• Service providers: Shopify (store platform), Razorpay/PayU (payments), Delhivery/Shiprocket (logistics), Twilio/MSG91 (SMS), Mailchimp/Klaviyo (email). These providers access your data only to perform services on our behalf.
• Legal requirements: When required by law, court order, or regulatory authority in India.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With your consent: For any other purpose where you have given explicit permission.

Cookies

We use cookies and similar tracking technologies to operate and improve our site. Cookies fall into three categories:

• Essential: Required for the store to function (shopping cart, login session). Cannot be disabled.
• Analytics: Google Analytics cookies that help us understand how visitors navigate our site. You may opt out via your browser settings or Google's opt-out tool.
• Marketing: Facebook Pixel and Google Ads tags used for ad measurement and remarketing. You may opt out via your browser's privacy controls.

Most browsers allow you to refuse cookies or delete existing ones. Disabling analytics or marketing cookies will not affect your ability to shop, but some features may work less smoothly.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and for a minimum of 7 years to comply with GST and accounting regulations. If you request deletion of your account, we will remove or anonymise your personal data within 30 days, except where retention is required by law.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-out of marketing: Unsubscribe from emails at any time via the link in any email, or by contacting us.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at care@knockdiabetes.com.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption in transit, restricted staff access, and PCI-DSS-compliant payment processing via our payment partners. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

Children

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, for material changes, notify you via email or a prominent notice on our website. Your continued use of our site after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us:

• Email: care@knockdiabetes.com
• Phone: 8105784545
• Address: Sushrut Ayurved Industries, Krishma Building, Kalghatgi–Yellapur Rd, Rajatagiri,, Saraswatpur, Dharwad, Karnataka – 580002